CRM web application: −40% processing time.

Starting point

A financial services provider's customer service ran on several separate systems. Information had to be gathered manually — costing time and causing errors.

Solution

We built a central CRM web application on Angular and Symfony that brings together all relevant data sources. Context-aware workflows guide staff through every task.

Particular focus: a clean, accessible interface usable without lengthy training — and a clean API architecture for future integrations.

Result

Average processing time in customer service dropped significantly. Fewer system switches, fewer errors, more satisfied staff — and a platform that grows with the business.

* Reference and example value from the project.